Refunds & Returns

  • Below is our refund & return policy
  • You will need to fulfill one of the below conditions in order to return, exchange or refund an item.
  • Please do not ship any items back to us until you have contacted us and we have confirmed your refund/return.
  • For shipment of high value items, we recommend you use tracked postage, we cannot accept any responsibility for items lost in the mail.

Our return address is

Grand J Games

720 Mt Alexander Road

Moonee Ponds

Vic 3039

Mobile: 0452 105 124

Email: Sales@grandjason.com

 

Refunds & Exchanges under Australian Consumer Law

Policy
  • If your item is faulty or not as advertised a refund can be processed
  • To process a refund in this case
  • Please first contact us via our chat, facebook or via email at sales@grandjason.com
  • Then bring the item back to the store in the same condition you received it or ship it back to us at above address
  • We will not cover the cost to ship return items back to us
  • We will process your exchange or refund (whichever you have requested) upon receipt and evaluating the return
  • Australian Consumer Law does not offer returns, refunds or exchanges for change-of-mind

 

Refunds & Exchanges for Board Games & Generic TCG Accessories

Policy
  • This is our policy for the following items
    • Board Games
    • Non-Game Branded TCG accessories such as
      • Deck Boxes
      • Sleeves
      • Folders
      • Dice
    • This policy does not apply to pre-ordered items
  • If you have made an incorrect choice on one of these items, you can return the item in-person or ship it back to us at the above address
  • To receive store credit for the purchase price if all the following apply
    • It has been less than 14 days from the purchase date
    • Return is accompanied by a receipt or order number
    • The item is in a unused, unopened, undamaged, re-sellable condition
    • We will not cover the cost to ship return items back to us
    • We will process a store credit refund upon receipt and evaluating the return

 

Refunds & Exchanges for Trading Card Game Singles

Policy
  • Our policy for Trading Card Game Singles is below
  • We do not offer and refunds, exchanges or cancellations for singles purchases
  • Our cards are guaranteed for near-mint condition as defined by TCGplayer here
  • We make no guarantees regarding card centering and do not consider uncentered cards as defective
  • We do not make any guarantees that our singles will reach any grade. If you are purchasing with the purpose of grading, we recommend you do not purchase until you view the card in-store first
  • If the card you received is not in near-mint condition please contact us via our chat, facebook or via email at sales@grandjason.com for a refund
  • Depending on the condition and value of the card, we may request for the damaged card to be returned to us
  • You need to contact us within 3 days of receipt of your cards in order to request a refund of a damaged card
  • If a return is required, we require the card to be received back within 14 days of contacting us
  • We will process you’re a store refund upon receipt and evaluating the return

 

Refunds & Exchanges for Preordered Items

Policy
  • Our policy for all preordered items is below
  • We do not offer any cancellations, refunds or exchanges for preordered items
  • We do not offer any cancellations for preorders
  • Deposits for partial payments on preordered items are non-refundable

 

Refunds & Cancellation for Event Tickets

Policy
  • Our policy for event tickets is below
  • Event tickets are only refundable for store credit
  • Refunds and cancellations will not be accepted within 48 hours of event start
  • Participation prizes may not be given out for non-attendance of the event
  • Tickets are non-transferable