Shipping & FAQ
Welcome to our Shipping & FAQ page. If you can't find the answer you're looking for please feel free to send us a message via contact us or via email to Sales@grandjason.com. Alternatively you can shoot me through a message via Facebook at GrandJ Games or Twitter DM at @GrandJGames and I'll get back to you as soon as I can.
We take the highest care when shipping your order to make sure your products are received in the same quality we sent them. With smaller single orders we will insert the card into a standard sleeve, then into a rigid toploader then insert into a plastic seal. Larger single orders we may not be able to insert all cards into toploaders but assure you we will take the necessary precautions to ensure your item arrives safely.
Shipping for all singles orders are on a flat rate. We have a standard $3 AUD postage rate for all Australian deliveries or express at $8 AUD. International orders are charged at $8 AUD flat rate for standard and $18 for registered international. Below are the conversions on the standard shipping cost and general expected delivery time.
All orders are shipped on the next business day. You will receive an email when your order is dispatched.
Where are you guys based?
The team and I are based in Melbourne, Australia.
Do you purchase cards?
We will be looking into implementing a system to sell us cards in the near future. We want to make sure our store is working 100% before we implement other systems.
I made a mistake with my order, who can I contact?
You can click contact us or via email to Sales@grandjason.com. Alternatively you can shoot me through a message via Facebook at GrandJ Games or Twitter DM at @GrandJGames and I'll get back to you as soon as I can.