Shipping & FAQ
Welcome to our Shipping & FAQ page. If you can't find the answer you're looking for please feel free to send us a message via Facebook or via email to Sales@grandjason.com.
Shipping
We take the highest care when shipping your order. Smaller single orders will be inserted into a standard sleeve, then into a rigid toploader then insert into a plastic seal. Larger orders we may not be able to insert all cards into toploaders but ensure your item arrives safely. All orders are shipped on the next business day. You will receive an email when your order is shipped.
We offer standard & registered shipping options for international orders.
Below are estimated shipping times.
| Destination | Estimated Shipping Times (Approx) |
| New Zealand | 8-12 Business Days |
| United States | 8-10 Business Days |
| United Kingdom | 8-10 Business Days |
| Europe | 9-11 Business Days |
*Note: These shipping dates are estimations based on Australia Post. These shipping times are not guaranteed
*Due to the current Covid-19 Pandemic, International shipping processes are experiencing major delays. Current estimates for international shipping are up to 3x typical shipping times. We apologize for any delays in international orders.
FAQ
Where are you guys based?
The team and I are based in Melbourne, Australia.
Do you purchase cards?
We will be implementing a sell/trade-in system very soon.
I made a mistake with my order, who can I contact?
You can click contact us or via email to Sales@grandjason.com. Alternatively you can shoot me through a message via Facebook at GrandJ Games and We'll get back to you as soon as we can.